ISO 27001 Clause 10.2 Continual Improvement

Required Activity

ISO 27001 Clause 10.2 Continual Improvement, The organization continually improves the suitability, adequacy and effectiveness of the ISMS.

Why organization needs to have continual improvement?

Organizations are never static, nor their contexts. In addition, the threats to the information systems, and the ways in which they can be compromised, are rapidly changing. At the end of the day, there’s no ISMS which remains perfect; it always needs to be set on continual improvement; however, the organization and its context are not changing. Here at Infosavvy we are continually talking about how the ISMS is a systematic approach consisting of processes, technology and people that helps us to protect and manage our organisation’s information through effective risk management. It is a topic of discussion in all of our training and we make sure that our trainees also imbibe the same understanding. It has become a second nature. We are constantly looking at making improvements. It’s just not a requirement of an ISMS but need of every organization.

Related Product : ISO 27001 Lead Auditor Training And Certification ISMS

As an example of non-conformity or risk-related improvements, an assessment of an ISMS component (in terms of suitability, adequacy and effectiveness) may show that it exceeds ISMS requirements or is lacking in efficiency. If so, then the ISMS can often be improved by making changes in the management system.

Area of improvements

Regular internal audits
Regular and proper management review (Clause 9.3 ISO 27001)
Regular external audits
Understanding the suggestion from the stakeholders and accordingly implementing them in information management system
Keeping a check whether organization is following Regulatory policies or not
Reviewing security controls
Matching the organization activities with requirements of standard ISO 27001

Also, top management can set objectives for continual improvement, e.g. through measurements of effectiveness, cost, or process maturity. ISMS is known as a crucial entity that plays a vital role in business operations. In order to keep pace with the developments, the ISMS is periodically checked for function, efficacy and consistency with the objectives of the organization. This blog addresses clause 10.2 of ISO 27001:2013 Continual improvement, Infosavvy helps you to understand the implementation of the standard and provides in-depth knowledge of IRCA CQI ISO 27001:2013 Lead Auditor (LA) and ISO 27001 Lead Implementer (LI) (training certified by TÜV SÜD)

What all necessary while doing the assessment?

Suitability of the ISMS, considering the external and internal issues, requirements of the interested parties, established information security objectives and identified information security risks are properly addressed through planning and implementation of the ISMS and information security controls.
ISMS adequacy to find the conformity of ISMS processes and information security meets the ultimate goals, practices and processes of the company.
Effectiveness of the ISMS, considering if the intended outcome(s) of the ISMS are achieved, the wants of the interested parties are met, information security risks are managed to satisfy information security objectives, nonconformities are managed, while resources needed for the establishment, implementation, maintenance and continual improvement of the ISMS are commensurate with those results.

The assessment can also include an overview of the efficiency of the ISMS and the components of its resources, evaluating whether their usage of resources is appropriate, if there is a possibility of productivity loss or opportunity to achieve greater effectiveness. Area of improvement can also be identified while managing nonconformities with corrective actions.

Once area(s) of improvement are identified, the organization should be consistent in maintaining them by:-

Evaluate them to determine whether or not they are worth pursuing;
Plan and implement the actions to deal with the opportunities ensuring that benefits are realized, and nonconformities don’t occur or should plan for corrective actions for non-conformities;
Evaluate the effectiveness of the actions.

Also Read: ISO 27001 Clause 10.1 Non conformity and corrective action

Questions related to this topic

1. What are the 3 ISMS security objectives?
2. What are the information security objectives?
3. What are the controls in ISO 27001?
4. What are the 14 domains of ISO 27001?
5. Explain ISO 27001 Clause 10.2 Continual Improvement?

ISO 27001 Requirements

Clause 4.1 Understanding the organization and its context

Clause 4.2 Understanding the needs and expectations of interested parties
Clause 4.4 Information security management system
Clause 4.3 Determining the scope of the information security management system
Clause 5.1 Leadership and commitment
Clause 5.2 Policy
Clause 5.3 Organizational roles, responsibilities and authorities
Clause 6.1 Actions to address risks and opportunities
Clause 6.1.2 Information security risk assessment process
Clause 6.1.3 Information security risk treatment
Clause 6.2 Information security objectives & planning
Clause 7.1 Resources
Clause 7.2 Competence
Clause 7.3 Awareness
Clause 7.4 Communication
Clause 7.5 Documented information Implementation Guideline
Clause 8.1 Operational planning & control
Clause 8.2 Information security risk assessment
Clause 8.3 Information security risk treatment
Clause 9.1 Performance evaluation Monitoring, measurement, analysis & evaluation
Clause 9.2 Internal audit
Clause 9.3 Management review
Clause 10.1 Non conformity and corrective action

ISO 27001 Annex A Controls

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